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Tyler Boltz

Cybersecurity/IT Specialist + Jr. Cloud Engineer

TheTylerboltz@gmail.com

(704) 798-9781

Summary

Experienced Cybersecurity/IT Specialist and Junior Cloud Engineer, Tyler Boltz, seamlessly blends military-honed leadership with cutting-edge technical skills. Proficient in Linux, Windows, and Mac environments, he adeptly utilizes tools like Kali Linux, Wireshark, and SQL to fortify network security. As a Hardware Transition/Help Desk II Technician at Compass Corporate, Tyler excelled in resolving issues, integrating Autopilot computers, and collaborating cross-functionally. His remote communication prowess via Microsoft Teams underscores his commitment to efficiency and user satisfaction. Beyond his cybersecurity role, Tyler serves as a Junior Cloud Engineer, leveraging AWS and mastering tools like Amplify, Lambda, IAM, API Gateway, and DynamoDB to design and implement end-to-end cloud applications. Committed to continuous growth, Tyler actively contributes mission-focused excellence to the ever-evolving cybersecurity and cloud computing landscape.

*Active Secret DoD Security Clearance*

Employment History (click here)

HARDWARE TRANSITION TECHNICIAN/DESKTOP SUPPORT II

Compass Group Corporate, Charlotte NC.

Feb, 2024 to Present

  • Promoted to Desktop Support II Technician Feb 2024
  • Proficiently resolved hardware, software, and user-related issues via Helix ticketing software, ensuring prompt solutions and meticulous documentation of security incidents.
  • Leveraged LogMeIn123 for remote access to users' devices, executing troubleshooting procedures to diagnose and resolve various software-related issues, ensuring prompt problem resolution and enhancing overall system functionality.
  • Engaged in remote communication with individuals using various methods, including phone, email, and Microsoft Teams, facilitating effective and efficient information exchange.
  • Successfully transitioned from a strict 24-hour resolution guarantee to an impressive 3-hour resolution guarantee, significantly improving user satisfaction by expediting issue resolution through effective management strategies.
  • Collaborated seamlessly with cross-functional departments, including business and software development, to implement enhanced strategies for quicker and more efficient work processes. Additionally, partnered with the legal team, employing forensic methods to extract and pull relevant data.

HARDWARE TRANSITION COORDINATOR

Compass Group Corporate, Charlotte NC.

Sep, 2023 to Feb, 2024

  • Proactively identified and resolved hardware-related security events through agile triage with Azure tools, swiftly mitigating issues and aligning with established security protocols.
  • Spearheaded the seamless integration of Autopilot computers, optimizing onboarding and fostering consistency in hybrid work environments, meeting specific requirements for Autopilot computers in hybrid locations.
  • Effectively managed external communications on hardware and software issues through remote platforms (Microsoft Teams, Discord, email), showcasing adept handling of external communications.
  • Leveraged Microsoft Intune and Active Directory for swift resolution of user-related hardware and software issues, ensuring accurate information retrieval for refresh management.
  • Facilitated seamless communication and document sharing across teams and departments using SharePoint, issuing information and granting access strategically.
  • Engineered and implemented Excel spreadsheets with custom-coded functionalities to automate order input and search processes in Outlook. This initiative resulted in a 50% reduction in the ordering process timeline, enhancing efficiency and accuracy.
  • Worked on the redesign of the company/team website, incorporating intuitive features and adding tutorials to facilitate user understanding. This initiative significantly improved the user experience, leading to a reduction in system tickets for routine inquiries and enhancing overall work efficiency.

CYBERSECURITY AND IT SPECIALIST

Allegiant Giving, REMOTE.

July, 2023 to Dec, 2023

  • Applied expertise in Linux, Windows, and Mac environments, with proficiency in operating systems like Kali Linux and utilizing Wireshark for comprehensive network packet analysis.
  • Conducted SQL queries for retrieving critical information from databases, automated cybersecurity tasks using Python, and utilized network tools including Nmap, NetFlow analyzer, and protocol analyzers for network monitoring and security enhancement.
  • Played a pivotal role in updating organizational security policies such as least user privilege.
  • Implemented regular security training practices, contributing to enhanced security posture.
  • Aligned with the job's need for understanding and correlating data from multiple sources.
  • Successfully executed contracts from companies such as Lockheed Martin, conducting penetration tests using tools like Nmap, Wireshark, and social engineering.
  • Generated detailed reports and presented findings to client companies, resulting in a more secure network infrastructure for them.
  • Formulated and implemented user access policies with a least privilege approach, defining rules to grant essential job-related access. Strengthened network security by systematically revoking unnecessary privileges, fostering a more secure operational environment.

DIRECT FIRE INFANTRYMAN

US Army/Department of Defense, Washington D.C.

July, 2020 to Jan, 2024

  • Operational Experience in High-Stress Environments: Executed various military operations in demanding, high-stakes environments, honing resilience, quick decision-making, and the ability to perform effectively under pressure
  • Technical Proficiency: Demonstrated expertise in handling specialized equipment including weapons, explosives, and communications gear, highlighting adaptability and technical competency.
  • Effective Communication and Briefing Skills: Presented articulate and comprehensive briefings to senior officials, showcasing the capacity to distill complex information
  • Adaptability, Leadership, and Critical Thinking: Cultivated adaptability, leadership, and critical thinking skills in demanding environments, fostering the agility to navigate evolving cybersecurity landscapes and lead teams in proactive threat mitigation.
  • Security Clearance and Problem-Solving Aptitude: Obtained an active Secret Security Clearance, underscoring trustworthiness and adherence to stringent security protocols. Recognized for robust problem-solving.

Education

Western Governors University

B.S. Cybersecurity and Information Assurance

Aug, 2022 - Mar, 2025

GPA: 3.5/4.0 Relevant Coursework: Networking, Wireless & Mobile Technologies, Digital Forensics, Web and Cloud Security, Risk Management, Data Management, Penetration Testing, Hacking Countermeasures and Techniques, Scripting and Programming, Information Assurance, Operating Systems, Secure Systems Analysis & Design, Business of IT

American Military University

B.S. Cybersecurity

Aug, 2021 - Transferred to WGU Aug, 2022

GPA: 4.0/4.0 Relevant Coursework: IT Fundamentals, Database Concepts, Ethics in IT (Did not finish - transferred credits)

Certifications

· CompTIA A+ - (Issued: April 2023, Expires: April 2026)

· CompTIA CIOS (IT Operations Specialist) – (Issued: October 2023)

· CompTIA CSIS (Secure Infrastructure Specialist) - (Issued: January 2024)

· CompTIA Network + - (Issued: October 2023)

· CompTIA Project + - (Issued: July 2023)

· CompTIA Security + - (Issued: January 2024)

· Google Cybersecurity - Coursera/Google (Issued: October 2023)

· Google IT Support - Coursera/Google (Issued: September 2023)

· Intro to Cyber Security Learning Path – TryHackMe (Issued: June 2022)

· ITIL 4 - Axelos (Issued: November 2022)

Projects

This AWS Hosted Resume :)

  • Hosted an interactive resume through static website deployment.
  • Leveraged AWS services such as S3, Route 53, ACM, and CloudFront for efficient and reliable hosting.
  • Implemented static website hosting, ensuring responsiveness and user interactivity.
  • Utilized AWS S3 for scalable and secure storage of website assets.
  • Managed domain routing through AWS Route 53, ensuring seamless access to the interactive resume.
  • Secured the website with AWS ACM for SSL/TLS certificates and improved performance using CloudFront.

AWS Static App

  • Developed a comprehensive End-to-End AWS cloud application from the ground up.
  • Utilized key AWS services, including Amplify, Lambda, IAM, API Gateway, and DynamoDB.
  • Implemented robust cloud infrastructure, showcasing proficiency in AWS cloud architecture.
  • Engineered seamless integration and interaction between different AWS components.
  • Ensured secure and scalable functionality through strategic use of IAM and API Gateway.
  • Demonstrated expertise in cloud development and deployment methodologies.

Company Website Re-Design -- See Website.

  • Redesigned and curated content for Compass Group Corporate website, enhancing user experience.
  • Streamlined and simplified the hardware transition process for users, ensuring clarity and ease of understanding.
  • Implemented changes using WordPress to optimize the website's functionality and user interface.

Python Port Scanner

  • Created a basic port scanner, with a very basic recommendation for open ports.
View on GitHub